Ground shipping is free on orders $50+ in the continental United States. Currently, our website only accommodates shipments within the contiguous United States: we do not ship to Alaska, Hawaii, and the U.S. Virgin Islands. We work with various shipping carriers and we kindly ask that you anticipate 3 to 8 business days for shipping. For international shipping requests please email hello@igkhair.com.

What is your shipping policy?

IGK Hair offers free returns* and/or exchanges for IGK Hair products within 30 days of product receipt for item(s) purchased on igkhair.com. Products purchased from our salon and retail partners should be returned to the original place of purchase. Please note that returned merchandise must be unopened or gently used. Shipping fees are non-refundable. To start your return or exchange visit our&#xA0;<a href="https://www.igkhair.com/a/return" id="isPasted" style=" text-decoration: none;">Returns Center</a>. You&apos;ll need the order number and email address associated with your purchase, or your shipping zip code. Please note if there is a price difference to be paid in an exchange an invoice is emailed. The invoice must be paid before the exchange order is released. If you have used Afterpay as a payment method, please be aware that the processing times may be longer. If you have any further questions, please contact our client services at&#xA0;<a href="mailto:hello@igkhair.com" style=" text-decoration: none;">hello@igkhair.com</a> with your order number mentioned in the subject line. *exclusions apply to our free return policy

What is your return policy?

Information about order changes and cancellations.

It is our priority to get your order to you as fast as possible and for this reason we, unfortunately, are not able to cancel an order once it has been placed.&#xA0;

Can I cancel my order?

We always recommend checking your shipping address before completing the order. Unfortunately, we are unable to update the shipping address after the order is placed and we are not responsible for orders sent to the incorrect delivery address provided at the checkout process. However, when you receive the tracking information you may check with the shipping courier if they are able to accommodate your request.

I put the wrong address on my order, what should I do?

Unfortunately, we are not able to add or remove item(s) from your order once it has been placed.&#xA0;<h3 id> </h3>

Can I add/remove an item from my order?

If the wrong/missing product and/or defective or damaged product was received, please email hello@igkhair.comwith your order number in the subject line and a photo if possible. An IGK team member will help you out!

If the wrong/missing product and/or defective or damaged product was received, please email hello@igkhair.comwith your order number in the subject line and a photo if possible. An IGK team member will help you out!

I received the wrong product or my product arrived damaged. Can I return it?

We're sorry, but shipping fees are not refundable. In the case of damaged or lost items, please contact us immediately for assistance at hello@igkhair.com. An IGK team member will help you out!

We&apos;re sorry, but shipping fees are not refundable. In the case of damaged or lost items, please contact us immediately for assistance at hello@igkhair.com. An IGK team member will help you out!

What do I do if my package was lost in transit or stolen?

At this time, orders placed on igkhair.com are unable to be shipped outside of the Contiguous United States, but please feel free to check back as we are continuously growing as a brand! In the meantime, you may browse the line at Sephora where inter

At this time, orders placed on igkhair.com are unable to be shipped outside of the Contiguous United States, but please feel free to check back as we are continuously growing as a brand! In the meantime, you may browse the line at Sephora where international shipping is available: https://www.sephora.com/beauty/international-websites

Does IGK ship internationally?

Track A Package

Returns

Information about shipping, delivery and ordering from us.

SHIPPING AND RETURNS

What are the main formula claims of IGK products?