<h3 id="support"><strong>Support</strong></h3><p skip="true">Our Client Service team is here to assist you from Monday to Friday between 9 am to 6 pm EST. &#xA0;We do kindly request up to two business days for us to review your request.&#xA0;</p><h3 id="any-additional-questions"><strong>Any additional questions?</strong></h3><p>Please send us an email at <a href="mailto:hello@igkhair.com">hello@igkhair.com</a> and one of our agents will get back to you in 24-48 hours.&#xA0;</p>

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Information about our team, stores and how to get in touch.

ABOUT US

What is your shipping policy?

What is your return policy?

Can I cancel my order?

I put the wrong address on my order, what should I do?

Can I add/remove an item from my order?

I received the wrong product or my product arrived damaged. Can I return it?

What do I do if my package was lost in transit or stolen?

Does IGK ship internationally?

SHIPPING AND RETURNS

What are the main formula claims of IGK products?

Are your products tested on animals?

Do IGK products contain phthalates?

Do IGK products contain sulfates?

Do IGK products contain silicone?

Do IGK products contain mineral oils?

Why are IGK products formulated without Sodium Chloride?

Are IGK products paraben-free?

Are IGK products safe to use with keratin treatments?

Are IGK products color safe?

Do IGK products offer heat and thermal protection?

What fragrances are used in IGK products?

How should I layer IGK products?

How should I sample IGK products?

Are IGK products safe to use on extensions?

Can I get more advice on which products will be suitable for me?

PRODUCTS

IGK rewards

IGK REWARDS

Can I change how often my subscription arrives?

Can I add a discount code to a subscription order?

Can I have multiple products on a subscription?

SUBSCRIPTION

WHAT IS THE DIFFERENCE BETWEEN PERMANENT COLOR, DEMI-PERMANENT COLOR, SEMI-PERMANENT COLOR AND TEMPORARY COLOR?

WILL IGK COLOR COVER MY GRAYS?

WHAT DO THE NUMBERS AND LETTERS MEAN ON THE IGK COLOR BOX?

WHY DO I NEED TO USE THE COLOR CONSULTATION TOOL?

WHAT IF I DON’T LIKE THE COLOR CHOICE THE COLOR CONSULTATION CREATED FOR ME?

HOW DO I DETERMINE MY NATURAL COLOR LEVEL?

HOW DO I DETERMINE THE % OF GRAY IN MY HAIR?

WHY DO YOU NEED TO KNOW ABOUT MY PAST CHEMICAL SERVICES OR HAIR TREATMENTS?

WHAT MAKES IGK COLOR DIFFERENT?

WHY IS SQUALANE INCLUDED IN THE IGK COLOR FORMULA?

WHY IS ORCHID EXTRACT INCLUDED IN THE IGK COLOR FORMULA?

WHY IS BAMBOO EXTRACT INCLUDED IN THE IGK COLOR FORMULA?

HOW CAN IGK COLOR DELIVER 15X SHINE?

HOW DOES IGK COLOR DELIVER 88% SOFTER/SMOOTHER STRANDS?

HOW DOES IGK COLOR REDUCE BREAKAGE BY 44%?

WILL IGK COLOR IMPROVE THE HEALTH OF MY HAIR?

IS IGK COLOR TESTED ON ANIMALS?

IGK COLOR

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